Frequently Asked Questions
If you've received a discount code through a special promotion, you can enter it at checkout to apply the discount.
If you're on a mobile phone, click on "Show order summary & discounts" at the top of the page to see the discount code box.
Unfortunately only one discount code can be used at one time.
Yes, free shipping will be applied automatically for all orders over $75. If you have a discount code, please note that this only applies to orders over $75 after your coupon code has been applied.
We have a processing time 2-3 days, and delivery may take anywhere between 3-5 business days (depending on where you are).
At the moment we only ship within the United States and Canada.
We are looking at shipping options for across the world. Be sure to subscribe so you can know when we begin shipping overseas.
The first time you burn your candle, let it burn for 3-4 hours. Please note it is normal if there is wax along the sides of the initial two burns. After burning, trim the candle wicks to ensure your next burn is a clean one.
Unfortunately, due to the small-batch pouring of our products, all sales are final.
We encourage you to inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Email us at email@example.com
Yes, we would love to have suggestions of zip-codes. Feel free to send us a direct message on Instagram or email us at firstname.lastname@example.org